Course Credits and References

Course Author Theresa Smith (BA, MS, Ph.D. in progress) earned her Bachelor of Science degree in business administration, Bachelor of Science degree in psychology, a Master of Arts in English, and a Master of Science in counseling and social work. She is currently pursuing a doctorate in behavioral sciences/forensic psychology. Theresa has over 18 years of experience as a copywriter, editor and proofreader, 12 years of experience in transcription, 8 years of experience as a criminal law paralegal, as well as several years of experience as a family counselor working with relationship issues, drug and alcohol abuse and at risk youth.

Course Instructor

Linda Zavadil, with a BA and MA in Organizational Psychology from Columbia University, is an accomplished business management professional with over 20 years of experience. Her expertise covers finance, human resources, customer relations, and recruitment, particularly in managing large-scale organizations. Linda has successfully overseen multi-million dollar budgets, mediated personnel issues, and developed comprehensive training and policies for organizational managers and employees. Her skill in harmonizing various business areas—accounting, finance, HR, marketing, sales, and customer service—has been pivotal in boosting company profitability and efficiency. Linda's strategic and holistic approach makes her a distinguished figure in the realm of business management.